Whatsapp Governance

Delhi Government is planning to adopt a WhatsApp-basede-governance system and has proposed a study tour to states like Tamil Nadu, Andhra Pradesh and Karnataka to learn best digital governance particles

AboutWhatsApp Governance:

• A digital public service platform that allows citizens to apply for services, verify documents, and download certificatesdirectly through WhatsApp.
• It integrates government services with WhatsApp’s API and GenAI tools to provide an automated, user-friendly interface.

Key Features:

• Single-window access:Multiple government services available through one WhatsApp number.
• AI – enabled assistance:Chatbot + GenAI for query resolution, document verification, and guided applications.
• No app required:Works on a platform most citizens already use.
• Multi-department integration:Birth/marriage certificates, licences, caste certificates, and more.
• 24×7 accessibility:Eliminates physical visits and reducesbureaucratic delays