Delhi Government is planning to adopt a WhatsApp-basede-governance system and has proposed a study tour to states like Tamil Nadu, Andhra Pradesh and Karnataka to learn best digital governance particles
AboutWhatsApp Governance:
- A digital public service platform that allows citizens to apply for services, verify documents, and download certificatesdirectly through WhatsApp.
- It integrates government services with WhatsApp’s API and GenAI tools to provide an automated, user-friendly interface.
Key Features:
- Single-window access:Multiple government services available through one WhatsApp number.
- AI – enabled assistance:Chatbot + GenAI for query resolution, document verification, and guided applications.
- No app required:Works on a platform most citizens already use.
- Multi-department integration:Birth/marriage certificates, licences, caste certificates, and more.
- 24×7 accessibility:Eliminates physical visits and reducesbureaucratic delays
IAS-2026 - OPTIONAL / GEOGRAPHY / PUBLIC ADMINISTRATION / SOCIOLOGY / ANTHROPOLOGY / ORIENTATION ON 03 & 04-10-2025 
