CPGRAMS is a flagship Digital Governance initiative of the Government of India designed to provide a single-window platform for the public to lodge and track their grievances with various public authorities.
Overview and Functionality
- What it is: A web-enabled, 24x7 online platform for citizens to lodge grievances related to service delivery by government entities.
- Jurisdiction: The system is connected to all Ministries/Departments of the Government of India and the States/Union Territories.
- Access: Available via its website and through the UMANG mobile application, ensuring accessibility.
- Mechanism:
- Citizens receive a unique registration ID for tracking the status of their complaint.
- The system directs the grievance to the concerned nodal officer of the relevant Ministry/Department.
- Appeal Facility: If a complainant is not satisfied with the resolution by the Grievance Officer, they can file an appeal within the system
- Good Governance: CPGRAMS is a crucial tool for promoting citizen-centric governance, transparency, and accountability in public administration.
- E-Governance Initiative: Exemplifies the use of Digital Public Infrastructure (DPI) to improve public service delivery and is a key component of the 'Minimum Government, Maximum Governance' philosophy.
- Administrative Reforms: The system drives administrative reforms by providing real-time data on grievance hotspots, allowing the government to identify systemic issues and improve service standards.
IAS-2026 - OPTIONAL / GEOGRAPHY / PUBLIC ADMINISTRATION / SOCIOLOGY / ANTHROPOLOGY / ORIENTATION ON 03 & 04-10-2025 
